Privacy Policy
Daddy’s Oil LLC
Effective Date: September 1, 2024
Last Updated: March 24, 2025
Daddy’s Oil LLC (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data when you interact with us via our website (https://daddysoil.com), SMS Customer Care Program, or other services related to fuel delivery. It complies with applicable laws, including the Telephone Consumer Protection Act (TCPA).
1. Information We Collect
We may collect:
Personal Information: Name, phone number, email address, mailing address, and tank/gauge photos you provide voluntarily through forms at https://daddysoil.com/becomeacustomer or https://daddysoil.com/reorder, by phone (508-635-0500), or in person.
Automated Information: IP address, browser type, device identifiers, and website usage data via cookies and analytics tools.
Communication Preferences: Your consent for SMS updates or other contact preferences.
2. How We Use Your Information
We use your information to:
Provide and manage fuel delivery services, including scheduling and customer support.
Send SMS messages for customer care (e.g., delivery reminders) if you opt in via our SMS program. See https://daddysoil.com/sms-terms.
Respond to inquiries via email (info@daddysoil.com), phone (508-635-0500), or website forms.
Analyze and improve our services and website.
3. Telephone Consumer Protection Act (TCPA) Compliance
Per the TCPA, we will not send automated text messages to your mobile phone without your prior express consent. You may revoke consent anytime by replying “STOP” to any SMS, emailing info@daddysoil.com, or calling 508-635-0500.
4. SMS Customer Care Program
Opt-In: By checking the SMS consent box at https://daddysoil.com/becomeacustomer or https://daddysoil.com/reorder, or requesting SMS updates by phone or in person, you agree to receive transactional SMS messages (e.g., delivery updates, support responses).
Message Frequency: Up to 3 messages per week, plus replies to your interactions (e.g., tank photos).
Fees: Standard message and data rates may apply per your carrier’s plan.
Privacy: Phone numbers collected for SMS are not shared with third parties for marketing purposes.
Opt-Out: Reply “STOP” to any message to unsubscribe. Full details at https://daddysoil.com/sms-terms.
5. How We Share Your Information
Service Providers: We share data with third parties (e.g., SMS providers, delivery staff) only to provide our services, under strict confidentiality.
No Marketing Sharing: We do not share your information with third parties for their marketing purposes.
Legal Obligations: We may disclose data if required by law (e.g., subpoenas) or to protect our rights.
Business Transfers: Data may be transferred in a merger, acquisition, or sale, with notice where possible.
6. Your Rights and Choices
SMS Opt-Out: Reply “STOP” to any message, email info@daddysoil.com, or call 508-635-0500.
Access/Correction/Deletion: Request to view, update, or delete your data by contacting us, subject to legal limits.
Cookies: Manage cookie preferences via your browser settings.
7. Security of Your Information
We use reasonable security measures (e.g., encryption, secure servers) to protect your data from unauthorized access or loss. No system is fully secure, but we strive to safeguard your information.
8. Retention of Data
We keep your data only as long as needed for our services and legal requirements (e.g., tax records).
9. Children’s Privacy
Our services are not for children under 13. We do not knowingly collect their data and will delete it if discovered.
10. Changes to This Privacy Policy
We may update this policy. Changes will be posted at https://daddysoil.com/privacy-policy with an updated “Last Updated” date. Review it periodically.
11. Contact Us
For questions, concerns, or to exercise your rights, contact:
Email: info@daddysoil.com
Phone: 508-635-0500
Address: Daddy’s Oil LLC, 197M Boston Post Road West, PO Box #367, Marlborough, MA 01752