Terms of Service
Daddy’s Oil LLC
Effective Date: September 1, 2024
Last Updated: March 24, 2025
By using our services, you agree to these Terms of Service (“ToS”). If you do not agree, please do not use our services.
1. Acceptance of Terms
Using our services, including fuel delivery or our SMS Customer Care Program, constitutes acceptance of these ToS and, where applicable, our SMS Terms & Conditions at https://daddysoil.com/sms-terms.
2. Services Provided
Delivery: We provide heating oil delivery to residential and commercial properties in our service area, bookable via https://daddysoil.com/becomeacustomer (new customers) or https://daddysoil.com/reorder (existing customers).
Automatic Delivery: Opt in for automatic delivery based on usage estimates, or schedule manually by contacting us.
Pricing: Prices vary with market conditions.
SMS Program: Our SMS Customer Care Program offers delivery updates and support. See https://daddysoil.com/sms-terms for details.
3. Payment Terms
Payment: Due upon delivery unless a credit arrangement is pre-approved.
Credit: Available upon application; late payments may suspend service. Contact info@daddysoil.com for terms.
Taxes: Federal, state, and local taxes are included in your invoice.
4. Delivery
Access: You must provide safe, unobstructed access for delivery. Failed access may incur a fee.
Volume: Deliveries match tank size and fill level unless you specify otherwise.
Weather: We aim to deliver in all conditions; severe weather may cause delays.
5. Quality Assurance
Fuel Quality: We guarantee our heating oil’s quality. Report issues immediately to 508-635-0500 for resolution.
Equipment: You’re responsible for maintaining your heating system. We’re not liable for damage from poor maintenance.
6. Cancellation
Service Cancellation: Cancel scheduled deliveries with 24 hours’ notice by calling 508-635-0500 or emailing info@daddysoil.com.
SMS Cancellation: Opt out of SMS messages by replying “STOP” or following https://daddysoil.com/sms-terms.
Account Closure: Close your account by settling all balances; notify us at info@daddysoil.com.
7. Limitation of Liability
Daddy’s Oil LLC is not liable for indirect, incidental, special, or consequential damages arising from our services, including delivery or SMS communications, to the fullest extent permitted by law.
8. Indemnification
You agree to indemnify and hold Daddy’s Oil LLC harmless from claims, losses, or damages resulting from your use of our services, including failure to maintain equipment or provide delivery access.
9. Dispute Resolution
Disputes under this ToS will be resolved through mediation in Marlborough, MA. If mediation fails, binding arbitration will follow under the American Arbitration Association’s rules, also in Marlborough, MA.
10. Changes to Terms
We may update these ToS. Changes will be posted at https://daddysoil.com/terms. Continued use after updates constitutes acceptance.
11. Contact Information
Questions or issues? Contact:
Email: info@daddysoil.com
Phone: 508-635-0500
Address: Daddy’s Oil LLC, 197M Boston Post Road West, PO Box #367, Marlborough, MA 01752
12. Governing Law
These ToS are governed by Massachusetts law, without regard to conflict of law provisions.
13. Severability
If any provision is invalid or unenforceable, the remaining provisions remain in effect.